Customer Success and CX Operations executive with 10+ years building scalable CS strategy, revenue operations, and AI-enabled programs across enterprise SaaS, hypergrowth, and acquisition-driven environments.
I specialize in building what doesn't exist yet. At every company I've joined, I've been brought in to create CS and CX operations from scratch inside complex, inherited environments: fragmented systems, multiple acquisitions, misaligned teams. I design the frameworks, deploy the technology, align cross-functional stakeholders, and connect customer outcomes directly to revenue performance.
I actively apply generative AI to CS operations, including deploying AI-driven health scoring, machine learning-based churn detection, and generative AI-powered frameworks that have processed thousands of operational gaps across multi-product portfolios.
Two-time Gainsight Pulse speaker. Gainsight platform expert. Builder of teams, PMOs, and systems that scale.
