Renee House
Renee House
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Hello and Welcome!

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About Me

CUSTOMER SUCCESS LEADER

Consultative Customer Success thought leader with valuable mastery in development and integration of complex solutions to drive corporate strategic initiatives. Strong analytical and decision-making expertise with ability to establish cross-functional communication between multiple departments. Detailed knowledge of customer success, customer experience, sales, marketing, and product management with energetic approach to execution of strategic goals to ensure continued competitive advantage. Established reputation for streamlining operations to deliver effectiveness and efficiency for maximized return on investment. 

CUSTOMER SUCCESS EXPERTISE

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  • Strategic Planning 
  • Operational Forecasting 
  • ROI of Customer Success 
  • Enterprise Risk Management 
  • Program Management 

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  • Change Management 
  • Business System Design 
  • Customer Health Score Design 
  • Risk Mitigation Development 
  • Customer Journey Automation

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  • Customer Engagement Programs 
  • Onboarding Process Design 
  • Cross-Functional Coordination 
  • Thought Leadership 
  • Vendor Contract Negotiations

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